[Note: This is a student essay, created before the use of Blogger.com with this assignment or the requirement of visuals.]
On a cold October
day you’re not particularly in the mood to change your oil, so that would you
rather go to than the Tire and Lube Express at Wal-Mart. As customers gradually
pull up to the “Shack,” as the workers would call it you were drawn to the
light bluish gray color with two sliding window on both sides of the
shack. The “Shack,’ is where the staff
wait for customers to arrive. It
provides shade and AC in the summer, and in the winter protection from the
weather and heat. The Customer parked
their vehicle next to the sliding window closest to the passenger window. A
young girl comes out of the shack bundle up in a gray sweatshirt, blue jeans,
white sneakers and a blue smock vest with her nametag on the left side, which
read Tina. Below her nametag had five stickers, which show the staff and
customers the accomplishments of the employee who wear them. The first sticker is given when they have
passed being a greeter and show they have the ability to welcome you to the
store; the second one was for CP, which means you can display courteous
behavior skills to all types of customers that arrive and shop in the store.
The third sticker was LBP, which meant lower bay personal, and tells that you
have been trained in this service area and are proficient. The fourth sticker was UBP, which represents
upper bay personal, again trained and proficient in this area. The fifth and
final sticker was for tires, and you guessed it she is trained and proficient
in this area also, even if she is a girl.
As Tina was slowly walking her blondish brown hair was flowing in the
wind. She came to the driver’s side window. The customer kindly rolled down
their window. With a bright smile she asked “What can I do for you today?”
I would like to
have my oil changed. While she asking the customer a few question, Tina was
writing in her hand held computer the customer’s phone number, name and
address, scan vehicles identification number, which is either on the windshield
or inside the door. The hand held computer reminded the driver of a game boy.
Thought she was playing a game while working but was mistaken by the hand held.
After the complication with the hand held. Tina kindly asked for the year, make
of the vehicle and exact mileages. Quickly wrote the information into her hand
held. After all the questions were over Tina said, “Is that all you need?” The
customer replied, “Yes” Tina then said pull around to Bay one.
Honk the horn and
bring in the car. The technicians get right to work by cleaning the windshield,
checking the presser of the tires, and vacuuming. After cleaning the vehicle
they check the oil level. Next fill the washer fluid and power steering. Follow
by checking the filter and transmission fluid. Then they drain the oil. Replace
the filter. Check transfer case and differential. Put the drain plug back in.
Finally they fill the oil pan. Check for leaks. Then recheck the oil level.
Make sure the caps on tight. Drive on out of the bay.
For an oil change
you go through a different package such as Value Package for $21.96 which
includes Pennzoil 5W30 or 10W30. Value Plus is for $25.96 that uses whatever
brand of oil and weight the customer wants. Premium Package $29.97 uses
synthetic blend of oils or if the customer wants to use his or her own brand or
weight. Premium Plus $39.97 uses synthetic blend of oils or if the customer yet
again wants to use his or her own brand or weight they can. All of these packages
include up to 5 quarts of oil, an oil filter, lubricate chassis, vacuum
interior, wash exterior windshield. An air pressure, they get checked for tire
tread depth. They check for battery, lights, and air filter, wipers if they
need to be replaced. Check and fill all differential fluid, power steering
fluid, windshield washer fluid and transmission fluid. After everything is done
it should only take about 20 minutes to do an oil change.
There are eight
Bays’ all together. Bays one through four are only for oil changes. Bay five
through eight are for tire changes. You can only go one way through bay one
through four, which is straight through bays’, one, and three, which goes
straight through to bay two and four. Bay five through eight you can go either way
it doesn’t matter. In the middle of the Bay’s is the shop where all the workers
are completely filthy from head to toe with grease and dirt. They have dark
blue shirts and pants with there name tags on the left. The manager and lead
technician wear gray shirts with dark pants.
When going
through bay one to your left is a cart holding paper towels and spray to wash
and dry the windshields. Next the to cart is a power vacuum to clean out the
vehicles before they get an oil change. Directly next to the power vacuum is a
shelf that holds the wiper blades and air filters. Further down to bay two are
stairs to the lower bay, which is underneath the garage. This makes it easier
for the technicians to change the oil on there feet, than rather on their
backs. After you past the steps there is a desk, which holds the tools as well
as batteries and filters. To the right of the desk is an area where they drive
the car up on to so when the technicians are changing the oil they can go to
the lower bay, and go right under the car to change it. Straight in front of
the car are enormous long yellow tubes full of different types of oils that
they just grab one nozzle. Fill the vehicle with the correct amount needed.
In bay three you
have the power vacuum and air compressor to your right. When you go further
down to bay four on your right, there is a frame cart for tools that is two
sided so both bays can use these tools. As you walk down a few feet is a stand
for the oil filters. To the left of all the rather neatly stored tools is
another area for the cars to pull straight onto to make it easier for the
technicians to change their oil.
Bay five you go straight in. You are surprised by two large blue
car lifts. The one to the right is for standard cars. To the left of it is for
mini vans or small SUVS. Moving along to bay five you run into a mounting
machine and a balancing machine to tell you if your car is out of line. If it
needs more weight somewhere. As you move onto bay 6 you run into another lift
for cars, mini vans and small SUVS.
In the final two
bays, bay seven and bay eight you scamper across two enormous yellow tubes. The
tube to the right is for truck. The tube to the left is for big vans. The
yellow tubes raise the vehicles so it becomes easier for the technicians to
take the tires off. In the middle of bay seven and eight is a mounting machine
and balancing machine to test if your vehicle is out of line. Moving further
down is two more large yellow tubes to raise and lower the trucks and vans.
Once you get past
all the bays you encounter a large quantity of tires just rows and rows of them
all sorts of types and sizes. To the left of all the tires is stairs that lead
you to more tires but aren’t for cars or mini vans they are for
tractor-trailers and ATV tires.
While the
customer was waiting for my oil to be changed Tina graciously tells them about
her job being a Service Writer/People Greeter. Since the weather wasn’t 90
degrees we decided to sit in the shack. As they stepped in there was a built in
bench to the right. We sat down on the bench. Became comfortable. She just
started chattering away about being a Service Writer/People Greeter.
Tina was saying
she has worked at Wal-Mart since January of 2006 as a cashier. One day they
needed someone to work at the Tire and Lube. Tina graciously said “Yes,
anything to get away from this job!” She was saying it wasn’t hard to work at
the Tire and Lube. That anyone could do it you just have to be 18 years or
older to work at Wal-Mart.
To do tire
changes you have to get sizes of the tire. Find out how many tires the customer
want. Have the customer pick the tires out. Then go inside to double check if
they have that many tires available of that size. After you check to see if
they have those tires, you then ask customer if they want to keep the old tires
or have them dispose the old tires for $1.50. Ask if the customer wants Road
Hazard Warranty, which is $9.76 a tire. But includes free flat repair at any
Wal-Mart or Sams Club in the country. If you don’t take the warranty Wal-Mart
is not responsible for anything that may go wrong with your tires. If the
customer wants Lifetime Balance $7.50 a tire, which come with a free lifetime
rotation. Free Lifetime Balance at any Wal-Mart or Sams Club in the country.
One-Time Balance $5.00 a tire where tires are balanced then. That’s it. It
takes about 40 minutes to put on 4 brand new tires.
After it was all
said and done it was time for Tina to ring up my total for my oil change. She
gave the customer their total. They gave her the money. Thanked her for making
the time fly by!